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Grievance Redressal

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Grievance Redressal

Redressal Of Grievance

Here are the steps a client can follow in case of grievance or feedback:

  1. If you are not satisfied with my services and would like to lodge a complaint, I would request you to first talk to me, your Research Analyst, who is your point of contact. You can discuss with me, and be rest assured that your complaint will be resolved on best efforts within 10 to 15 working days.
  2. You can also email us at compliance@ethicalresearch.in
  3. Alternatively, you can also call us on +91 700 053 5259
  4. we will try to resolve your complaint within 10 to 15 working days. The first step is for me to be clear about the nature of your complaint, and to identify what I can do to resolve the issue. When I have finished my investigations into your complaint, I will be in touch to provide you with a full response to your complaint.

Grievance Redressal/Escalation Matrix

In a recent notice, BSE has introduced a new rule for all Investment Advisers (IAs) and
Research Analysts (RAs) to create a Grievance Redressal/Escalation Matrix. This is to help
resolve client complaints more efficiently

The following details of this matrix should be clearly shown on the websites of IAs and RAs,
making it easy for clients to find and use.

Designation Contact Person Address Contact Email ID
Customer Care Kratika Yadav H. NO.67, Ward NO 2, Mahaveer Colony, Vidhya Nagar, Obaidullaganj, Amoda, Raisen, Bhopal, 464993 +91 7000535259 compliance@ethicalresearch.in
Head of Customer Care Kratika Yadav H. NO.67, Ward NO 2, Mahaveer Colony, Vidhya Nagar, Obaidullaganj, Amoda, Raisen, Bhopal, 464993 +91 7000535259 compliance@ethicalresearch.in
Compliance Officer Kratika Yadav H. NO.67, Ward NO 2, Mahaveer Colony, Vidhya Nagar, Obaidullaganj, Amoda, Raisen, Bhopal, 464993 +91 7000535259 compliance@ethicalresearch.in
CEO Kratika Yadav H. NO.67, Ward NO 2, Mahaveer Colony, Vidhya Nagar, Obaidullaganj, Amoda, Raisen, Bhopal, 464993 +91 7000535259 compliance@ethicalresearch.in
Principal Officer Kratika Yadav H. NO.67, Ward NO 2, Mahaveer Colony, Vidhya Nagar, Obaidullaganj, Amoda, Raisen, Bhopal, 464993 +91 7000535259 compliance@ethicalresearch.in

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